SHIPPING & RETURNS
Delivery Times and Terms
Delivery times and shipping costs for LEXON products vary depending on the destination country and the delivery method selected when placing the order.
=> Delivery times indicated on the Website and in the order confirmation are provided for informational purposes only. LEXON shall not be held liable for any delays exceeding these estimated timeframes.
=> Shipping costs are indicated below and are inclusive of all taxes (VAT included).
| COUNTRIES | CART TOTAL | STANDARD (3 to 6 business days) |
EXPRESS (2 to 4 business days) |
INCOTERM |
| Metropolitan France, Germany, Netherlands, Italy, Spain, Belgium, Portugal, Luxembourg, Austria, Denmark, Finland, Ireland, Sweden, Monaco | < 69,90 € | 7 € | 10 € | DDP |
| ≥ 69,90 € | 0 € | 10 € | ||
| Liechtenstein, Switzerland | < 69,90 € | 7 € | 10 € | DAP |
| ≥ 69,90 € | 0 € | 10 € | ||
| Czech Republic, Pologne | For any purchase | 10 € | Not available | DDP |
| United Kingdom | For any purchase | 10 € | Not available | DAP |
| Estonia,Croatia, Hungary, Lithuania, Latvia, Slovakia, Slovenia | For any purchase | 15 € | Not available | DDP |
| Bulgaria, Greece, Romania | For any purchase | 20 € | Not available | DDP |
| Cyprus, Malta | For any purchase | 30 € | Not available | DDP |
| Serbia | For any purchase | 30 € | Not available | DAP |
| Martinique, Guadeloupe, La Réunion, Mayotte, Norway | For any purchase | 50 € | Not available | DAP |
- Incoterm DDP (Delivered Duty Paid) = No additional fees, taxes, or customs duties will be charged to the customer upon receipt of the parcel.
- Incoterm DAP (Delivered At Place) = The customer is solely responsible for the payment of any customs duties, taxes, or import fees upon delivery. These charges are not included in the amount paid at checkout.
LEXON reserves the right to modify shipping costs without prior notice and at its sole discretion.
For delivery terms relating to Lexon x Jeff Koons product pre-orders, please refer to Section 16.
Products are delivered in their original packaging, together with their accessories (cable, etc.) and user manual. A copy of the order confirmation will also be included in the parcel.
Right of Withdrawal for Residents of European Union (EU) Countries
If you reside in a Member State of the European Union, you have the right to withdraw from your purchase by sending us a notice of withdrawal within 14 days from the delivery date of the product.
You may submit your withdrawal notice by contacting our customer service department at the following email address: support@lexon-design.com
Our customer service department will send you by email a return authorization number together with a return form and will provide you with the address to which the product must be returned.
Please complete the return form by indicating the return authorization number, your order number (as shown on your order confirmation), and the return address provided by our customer service department.
The product must then be returned to us in perfect condition, in its original packaging, together with its accessories, user manual, and the duly completed return form, within 14 days from the date on which the return authorization number was issued. Any returned product that does not meet these conditions, or that is sent to an address other than the one provided when the return authorization number was issued, will be refused.
The cost of returning the product shall be borne by you.
Upon receipt of the returned product, LEXON will reimburse you by crediting your credit card with an amount corresponding to the price of the product and the initial shipping costs.