SHIPPING & RETURNS
Delivery times and terms
Delivery times and fees for LEXON products vary depending on the destination country and the delivery method selected at the time of order.
=> Delivery times indicated on the Site and in the order confirmation are provided for information purposes only. LEXON cannot be held responsible for any delay beyond these timeframes.
=> Delivery fees are indicated below and include all taxes (VAT included).
| COUNTRIES | CART TOTAL | STANDARD (3 to 6 business days) |
EXPRESS (2 to 4 business days) |
INCOTERM |
| United States | < 69,90 $ | 7$ | 12$ | DDP |
| ≥ 69,90 $ | 0$ | 12$ | ||
| Canada | Per item | 100$ | Not available | DAP |
- DDP Incoterm (Delivered Duty Paid) = No additional fees, taxes, or customs duties will be charged to the customer upon receipt of the package.
- DAP Incoterm (Delivered At Place) = The customer is fully responsible for the payment of any customs duties, taxes, or import fees upon delivery. These charges are not included in the price paid at checkout.
LEXON reserves the right to modify delivery fees at any time without prior notice and at its discretion.
For delivery terms relating to pre-orders of Lexon x Jeff Koons products, please refer to Section 15.
Products are delivered in their original packaging, along with their accessories (cables, etc.) and user manual. A copy of the order confirmation will also be included in the package.
Warranty and return policy
Warranty
A product ordered via the Site may be defective, despite the care used by BOW to verify the good condition of the delivered products.
BOW warrants to the original purchaser that your Product should be free from defects in material and workmanship under normal use for a period of one (1) year from the date of purchase.
You must inspect carefully the delivered product upon receipt, and notify us in writing within 14 days if a delivered product presents a visible defect, or if it does not possess the characteristics specified in the confirmation of order, or if an accessory is missing. You may send us a notification of defect by contacting our customer service at the following email address : support@lexon-design.com
If a defect becomes apparent later during the warranty period, you must notify us in writing within 14 days from the discovery of the defect. You may do so by contacting our customer service at the following email address : support@lexon-design.com
If you omit to notify us of a defect in due time, the product will be considered as accepted and you will no longer be entitled to invoke the warranty.
Our customer service will send you by email a return authorization number and a return form, and will indicate to you the address to which the defective product must be sent back.
We ask you to fill in the return form with the return authorization number, the number of your order (as mentioned on your confirmation of order) and the shipment address indicated by our customer service.
The defective product must then be sent back to us with the filled out return form, and if possible in its original packaging, with accessories and the user manual, within 14 days from the issuance of the return authorization number. The defective product will have to be sent to the address indicated by our customer service at the time of issuance of the return authorization number.
Damages to the product resulting from use not consistent with the user manual are not covered by the warranty.
Upon receipt of the returned product, after verification of the existence of a defect covered by the warranty, BOW will, at its choice, either send you a replacement product or reimburse the price paid (including the initial delivery costs) by crediting your credit card.
Return Policy
If you are not completely satisfied with your purchase, you have the possibility to revoke your purchase by sending us a declaration of withdrawal within 14 days from the delivery of the product.
You may send us your declaration of withdrawal by contacting our customer service at the following email address : support@lexon-design.com
Our customer service will send you by email a return authorization number and a return form, and will indicate to you the address to which the product must be sent back.
We ask you to fill in the return form with the return authorization number, the number of your order (as mentioned on your confirmation of order) and the shipment address indicated by our customer service.
The product must then be sent back to us in a perfect condition in its original packaging, with the accessories, the user manual and the filled out return form, within 14 days from the date of issuance of the return authorization number. Any return not complying with these requirements, or sent to another address than the one indicated at the time of issuance of the return authorization number, will be refused.
Upon receipt of the returned product, BOW will reimburse you by crediting your credit card of an amount corresponding to the price of the product and the initial delivery costs. The shipping charges for the returned product will be borne by you and will not be refunded.